Financial Relief
(Customer Assistance Programme)

For those who were financially impacted by the COVID-19 pandemic.

 

Last updated: 30/06/20

Let us help guide you.

During this period, we understand that many of our customers and their families may experience challenges, whether making repayments on mortgages or with cash flow and beyond.

We’re committed to working with you to help provide relief due to financial stress caused by COVID-19.

 

Our Customer Assistance Program has provided relief to many of our customers who were impacted by COVID-19. 

If you continue to be financially impacted by COVID-19 and are unable to resume your payments, please contact us
at (268) 480-1500.

If you are able to continue or resume your regular payments, we encourage you to do so to reduce your debt.

For customers in good standing, Loan payments were automatically deferred for 3 months. This 3 months expired in June 2020, with your regular payments due from July 2020. Automatic payment deductions will be reinstated by the Bank, there is no need to contact us.

Minimum payment requirements on Credit Cards were automatically waived for 3 months for all qualifying customers, ending on June 30, 2020. Your minimum payment requirements resume from July 1, 2020, with due dates depending on your billing cycle. There is no need to contact us, simply resume your payments.

You were also offered the option to request a deferral on your Mortgage (principal, interest, insurance premium, if applicable) for 3 months. At the end of this period your payment requirements will resume. Automatic payment deductions will be reinstated by the Bank, there is no need to contact us. 

Restructure and Debt consolidation options may be available for customers requiring financial assistance. 

If you continue to be financially impacted by COVID-19 and are unable to resume your payments, please contact your Business Banking Officer.

If you are able to continue or resume your regular payments, we encourage you to do so to reduce your debt.

  • Temporary principal payment deferrals on term loans for up to 6 months, with a corresponding extension on the loan maturity date.
  • The bank will also continue to offer a robust online banking platform to process payments to staff and suppliers thereby providing them with flexibility and ongoing connectivity to operate their business remotely. 
  • These offers will be subject to applicable terms and conditions and requests will be assessed on an individual basis. Customers are encouraged to reach out to their Relationship Manager to discuss any needs for support.

If you are able to continue or resume your regular payments, we encourage you to do so to reduce your debt.